TicketMessage

Internal noteEce Kaya · 6 Oct, 14:22
Diagnostics show device-lost on the camera, not a server drop. Likely the desktop shell's power saving.
Reply to reporterEce Kaya · 6 Oct, 14:31
Hi, thanks for the report and the screenshot. Could you try turning off "Pause camera when the window is hidden" under Settings → Audio & video?
Sent to email provider · d.lee@fabrikam.example
Reply from reportervia report link · Today, 09:12
Thanks, that worked for the first call but it happened again this morning.
Status moved Waiting on reporter → Open automatically.