HWS UI

Support portal

Support
Report 4E0F7A93 · sent 6 Oct 2026 from a call

Your report about a problem in Holoh

Open · the team is looking at it

Conversation

  1. You
    My camera turns off by itself about 2 minutes into every call. Other people say my tile goes black.
    Picture and diagnostics were attached. They are not shown here.
  2. Holoh support
    Could you try turning off "Pause camera when the window is hidden" under Settings → Audio & video?
  3. You
    Thanks, that worked for the first call but it happened again this morning.
0 / 5000
You can also reply to our email.

This page is private to you: anyone with this link can read and reply, so don't forward it. The link works until 5 Nov 2026; every new reply from us sends a fresh one.